Frequently Asked Questions
What are your shipping details?
We will ship your order within two business days in Jordan. In most cases, your order will arrive the same day in Amman for all orders placed before 1 PM. Orders placed within two days for governorates. For more information, please review our shipping policy.
What are the delivery fees?
Delivery fees within Amman: 1 JOD for orders under 10 JOD and free for orders over 10 JOD.
Delivery fees to governorates: 2 JOD for orders under 20 JOD and free for orders over 20 JOD.
Delivery fees to Zarqa: 2 JOD for orders under 15 JOD and free for orders over 15 JOD.
Can I modify my order after it is completed?
You cannot modify an order after it is completed. The only solution to modify it is to cancel your current order within 3 hours of completing the order and create a new order.
What is your exchange policy?
Our exchange policy allows for product exchanges within 3 days of receiving the order. The product must be in the same condition you received it, with tags and in its original packaging. Contact us at info@beautyboxjo.com to initiate the exchange process. For more information, check out our exchange policy.
How can I cancel my order?
Please send a message with the word "cancel order" followed by your order number Contact Us.
Can I postpone receiving my order?
Send your order number in a message, specifying the date you would like to receive your order Contact Us.
Can I order products through messages?
Yes, send pictures of the products you want along with your name, address and phone number on Chat Inbox or on our Instagram .
How can I earn points for reviews?
You can earn points by leaving reviews on our products. Make sure to verify your review through the email you receive from Judge Me. Points are awarded based on the review's approval and have a limit on how many can be earned.
How can I correct incorrect information I entered when completing my order?
Enter your order number and the information you want to modify here so that it can be modified Contact us.
What payment methods are available?
1- Cash on delivery
2- Online payment via Visa or MasterCard
3- Payment via Visa or MasterCard upon delivery (within Amman only exclude border line area)
Can you tell me about your points program?
Please click here Pointing Program.